Frequently Asked Questions
Everything you need to know about bringing MCM House into your home.
What is the lead time for furniture orders?
Standard lead times for in-stock items are 1-2 weeks. For custom upholstery or made-to-order pieces, please allow 12-16 weeks for production and delivery.
Do you offer white-glove delivery services?
Yes, we provide a premium white-glove service which includes room-of-choice delivery, professional assembly, and the removal of all packaging materials.
What is your return policy for large furniture items?
We offer a 14-day return window for most items in original condition. Please note that custom orders and 'Final Sale' items are non-refundable, and return shipping fees may apply.
How should I care for my linen sofa?
We recommend professional dry cleaning for all removable linen covers. To maintain the fabric's integrity, avoid direct sunlight and rotate cushions regularly to ensure even wear.
Do you provide fabric and material swatches?
Absolutely. You can order a curated selection of fabric swatches through our website to help you visualize the textures and colors in your own space before purchasing.
Does MCM House offer a warranty on its products?
Yes, our furniture comes with a 2-year structural warranty covering manufacturing defects. This ensures your investment is protected under normal residential use.